Product Policy

Scope

This Product Policy applies to all products sold through DCAdira.com, at in-person events promoted on the website, and via any direct sales channels operated by Catfishin’ Muslimah DC Adira LLC, doing business as Catfishin’ Muslimah™ and Allure by Catfishin’ Muslimah™.

Business Names and Branding

• Legal entity: Catfishin’ Muslimah DC Adira LLC.
• DBAs covered by this policy: Catfishin’ Muslimah™ and Allure by Catfishin’ Muslimah™. All references to “we,” “us,” or “our” in this policy refer to the legal entity and its DBAs. For full details about our Trademarks, see the site’s Trademarks Notice.

Product Descriptions and Accuracy

• Commitment to accuracy: Product names, specifications, dimensions, materials, and images on DCAdira.com are provided to help customers make informed purchases.
• Reasonable variance: Minor color, finish, or measurement variations may occur between product photos and the actual item due to lighting, screen settings, or manufacturing tolerances.
• Custom items: Custom-built rods, rigs, and bespoke Allure™ products are made to order and will match the confirmed specifications provided at purchase. Lead times for custom items are stated on the specific product page and/or before checkout and may vary by complexity and material availability.

Pricing and Availability

• Pricing: All prices displayed on DCAdira.com are shown in USD and include the price of the item only. Taxes and shipping are calculated at checkout.
• Errors and changes: If a pricing error occurs, we reserve the right to cancel orders placed at an incorrect price and issue a full refund.
• Stock: Product availability is updated regularly; items may become unavailable between order placement and fulfillment. If an item is out of stock after purchase, the customer will be notified and offered an estimated restock date, substitution, or full refund.

Ordering, Payment, and Confirmation

• Order acceptance: An order is accepted when payment is authorized and the customer receives an order confirmation email. Order confirmations do not guarantee immediate shipment.
• Payment methods: DCAdira.com accepts major credit and debit cards and any other payment methods displayed at checkout. Payment information is processed securely through the site’s payment providers.
• Sales tax: Applicable sales tax will be added based on the customer’s shipping address and the company’s DC nexus requirements.

Shipping and Delivery

• Shipping options: Multiple shipping speeds may be offered at checkout. Carrier and delivery estimates are provided but are not guaranteed.
• Domestic and local pickup: Local pickup at events or designated locations may be available as displayed on the website. Shipping costs may be adjusted for local pickups.
• Delivery issues: Customers must report missing or damaged shipments within 2 days of the carrier’s recorded delivery date to be eligible for assistance.

Returns, Exchanges, and Refunds

• Non-custom items: Eligible for return within 10 days of delivery if unused, unopened in original condition, and with original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Custom-built items: Custom rods, rigs, and bespoke Allure™ pieces are final sale unless defective or damaged on arrival. If a custom item has manufacturing defects, contact support within 10 days of delivery for resolution.
• Defective or damaged goods: We will replace or repair defective items confirmed by our team. Customers should provide photos and order details when contacting support.
• All return requests should be submitted in writing to Info@DCAdira.com along with proof of purchase (to include date of purchase), return explanation, and pictures and/or video documenting the product’s current condition. The return address will be provided to the customer directly.
• Refund timing: Approved refunds are issued to the original payment method within 7 to 14 business days after we receive and inspect the returned item.

Warranty and Safety

• Limited warranty: Products come with a limited warranty against manufacturing defects for the period specified on the product page or included documentation. Warranty claims require proof of purchase.
• Improper use: Warranty does not cover damage from misuse, customer’s failure to properly maintain product, modification, normal wear and tear, or accidental damage.
• Safety guidance: Customers are responsible for following all local fishing regulations, safe handling, and proper maintenance instructions provided with the product.

Intellectual Property

• Brand assets: All logos, product names, images, copy, and designs on DCAdira.com are the intellectual property of Catfishin’ Muslimah DC Adira LLC and its DBAs Catfishin’ Muslimah™ and Allure by Catfishin’ Muslimah™ unless otherwise noted. Unauthorized use is prohibited. For full details about our Trademarks, see the site’s Trademarks Notice.

Privacy and Data

• Customer data: Personal information collected during purchase is used to process orders and communicate order-related information. For full details about data practices and privacy, see the site’s Privacy Policy.

Product Safety Recalls and Notifications

• Recall process: If a product safety issue is identified, we will notify affected customers by email using the contact information provided at purchase and post notice on DCAdira.com.
  Instructions for returns, repairs, or refunds will be provided.
• Customer responsibility: Customers should follow posted recall instructions promptly to ensure safety and proper remediation.

Third-Party Products and Collaborations

• Marketplace and collaborations: When we sell products made by third parties or sold in
  collaboration under either DBA, those items may carry separate manufacturer warranties and terms. We will disclose third-party terms at the product listing when applicable.

Contact and Support

• Customer support: For order questions, returns, warranty claims, or product information,
  contact:
• Phone: (202) 751-0343
• Email: Info@DCAdira.com
• Response timeline: Inquiries are typically responded to within 2 business days.

Changes to This Policy

We may update this Product Policy periodically. The most recent version will be posted on DCAdira.com and will apply to purchases made after the posting date.